One of the first things potential customers and business partners notice is the level of cleanliness inside of your office building. Especially in an important place, like your office’s lobby. The state it’s in speaks volumes about your company as a whole. And when the hygiene standards aren’t adequate, it can have a negative effect on your company’s image. So make sure to learn to read the signs that indicate that you need to change your janitorial service company.
Let’s be honest. Finding a reliable commercial janitorial service in Brazil, IN can be tricky. Low-quality, poorly performing janitorial services could potentially be costing your business thousands of dollars a year in lost productivity and waste. Not to mention that the damaged public image of your business, due to poor cleanliness standards, is not so easily fixed. So what if that company no longer performs on the same level it used to? Read on for telltale signs that it’s high time to make the change.
How can I know if I need a new cleaning service?
Has the service and communication from your janitorial services provider dropped off over the last few months? It’s an all too common issue, and one you can avoid if you know how to recognize the signs.
You need to ensure that there is a definitive level that you will not allow the service quality to go below. Because, continuing with a janitorial company that is providing a low-quality level of service and communication can ultimately cost you more in the long run. Not to mention all the commotion that it can cause, especially when employee complaints begin to build up.
What you need to do is look for all the red flags that indicate that it’s time to switch janitorial service providers.
1. Poor service quality
One of the first signs that a change is needed is poor service quality. Which, in itself, is a typical catalyst for other issues. Pretty clear and straightforward problem, which is easily noticeable. Trash cans are not emptied for more than a single night. Restroom supplies not stocked or refilled on a regular basis. Accumulation of dust, dirt and debris in the less noticeable areas such as under desks, or shelves. These are some of the most worrying signs that service quality has dropped significantly and an indicator that there’s some serious problem.
An occasional missed task may be understandable and forgivable, but over time, continuous failures from a janitorial service can have lasting consequences. It might even cause a decline in public perception of your building, and even loss of a business and productivity.
2. Poor communication
Communication is the cornerstone of any partnership. Not having solid communication can result in disrupted business operations, especially when a provider is not responding to requests in a timely fashion.
Clear signs might include: increasingly longer response times to service requests, multiple contact attempts are needed to get a response or when their managers fail to follow up on promised service performance and work schedules.
3. Recurring problems and complaints
Recurring problems, customer and employee alike, will quickly arise as a result of poor communication, and low-quality service and response times. It is quite easy to notice the same, repeating complaints.
Most often the reason is because the custodial staff is inconsistent in their service delivery and quality. They lack the knowledge, ability, or willingness to accept further responsibility outside of general cleaning duties. Also, unwillingness of the custodian’s managerial staff to take responsibility for poor service and regular finger pointing to either workers, or worse, the customer, is a huge red flag. At that point, all business relations should be stopped as soon as possible.
The best way to prevent all of this, is simply by making sure that the janitorial company that you’re talking with is licensed and certified. The easiest way you can do this is by checking your state’s online professional licence registry.
Contact a trustworthy commercial janitorial service provider in Brazil, IN
Perhaps you know it’s time to outsource your commercial cleaning to a new company and you’ve compiled a list of questions to ask a prospective new janitorial company. Perhaps you also now what your exact requirements are and what office cleaning rules to impose.
But you don’t know where to find a company that will not waste your precious time. This is extremely important to keep in mind if your business is located near one of the more important landmarks in the city, like the Clay County Courthouse. That is where we come in!
KCB Janitors offers you unmatched customer service. We are known for the array of first-rate commercial cleaning services, carefully designed to meet the needs and standards of all our customers. Don’t wait, contact us, and schedule a free consultation right now.